USA & Canada
Standard Shipping – $5 (5-7 working days)
FREE on orders over $90 and sample-only orders
Express Shipping – $15 (3-5 working days)
Rest of World
Shipping from the US is available for Brazil, India and US Minor Outlying Islands.
Respective delivery costs and times for these destinations will be displayed at checkout.
For all other countries, please visit our UK site.
UK
Visit UK Site
Europe
Visit EU Site
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Czech & Speake cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Please note that delivery time frames may vary during busier trading periods.
Taxes & Duties
For the USA, UK and EU we ship on a DDP (Delivery Duty Paid) basis, meaning that all relevant import taxes and duties will be included in your order, so you won’t need to pay any additional fees.
For countries outside the destinations listed above, we ship on a DAP (Delivery At Place) basis, meaning that all relevant import taxes and duties will be excluded from your order. Czech & Speake is not responsible for any import duties payable. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
For more information, please contact us at customer.service@czechandspeake.com.
Returns
We hope that you will adore our products, however, if for any reason you would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help. Upon delivery, if you notice that any of the products in your order are damaged or faulty, we will happily replace them.
Goods purchased online at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging. We regret that we cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.
Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.
Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.
Please return any item to the address listed below. Kindly enclose your original dispatch note/receipt, or add a cover note with your full name, contact details and order number.
C&S Aromatics USA Ltd
3rd Party Logistics Group of New Jersey, Inc.
28 Park Way, Upper Saddle River
New Jersey,
United States of America 07458
Email: customer.service@czechandspeake.com