UK
Christmas and Black Friday Delivery
Standard Delivery guaranteed dispatch: 12:00pm on Monday 16th December
Express Delivery guaranteed dispatch: 12:00pm on Wednesday 18th December
These dates confirm our cut off for same day dispatch.
We cannot control any delays or issues once your parcel has entered Royal Mail’s system. Please ensure delivery addresses are correct as these cannot be altered.
We are working tirelessly to fulfil orders as quickly as possible, and appreciate your patience and understanding during this time. Tracking information will be sent via email once your order has entered the Royal Mail system, so please allow a few extra days for this to be updated.
Standard Delivery – £5
Delivery for most orders in 3-5 working days via Royal Mail Tracked 48. Excludes weekends and bank holidays.
Complimentary Standard Delivery on orders of £90 and over
Delivery for most orders in 3-5 working days via Royal Mail Tracked 48. Excludes weekends and bank holidays.
Express Delivery – £10
Delivery for most orders in 1 working day (allow up to 3 days), via Royal Mail Tracked 24. Orders must be placed before 1pm for same day dispatch. Excludes weekends and bank holidays.
Complimentary Express Delivery on orders of £350 and over
Delivery for most orders in 1 working day (allow up to 3 days), via Royal Mail Tracked 24. Orders must be placed before 1pm for same day dispatch. Excludes weekends and bank holidays.
Complimentary gift wrapping is available on all full-priced orders (restrictions apply, please enquire).
We cannot ship to PO boxes.
US
EU
Rest of World
Available at checkout, or contact us at customer.service@czechandspeake.com.
A dangerous goods surcharge will apply on orders containing any alcohol-based goods, including Eau de Parfum, Cologne, Aftershave, Bath Oil, Room Fragrance.
Please contact us to confirm which countries we can deliver dangerous goods to.
Please note: Shipping times should be used as a guide only and are based on time from dispatch. Czech & Speake cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
During promotional periods, there may be slight delays in processing and dispatching your online orders. We are working tirelessly to fulfil orders as quickly as possible, and appreciate your patience and understanding during this time. Tracking information will be sent via email once your order has entered the Royal Mail system, so please allow a few extra days for this to be updated.
Returns
We hope that you will adore our products, however, if for any reason you would like to return or exchange any of your order, please contact us prior to returning your order to us.
Our returns address:
Czech & Speake
1a Retreat Place
London
E9 6RH
Goods purchased at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging.
We cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.
Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.
Upon delivery, if you notice that any of the products in your order are damaged or faulty, we will happily replace them.
Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via tracked delivery, as Czech & Speake will not assume responsibility for items lost in transit.
Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.
Taxes & Duties
For the UK, EU and USA, we ship on a DDP (Delivery Duty Paid) basis, meaning that all relevant import taxes and duties will be included in your order, so you won’t need to pay any additional fees.
For countries outside the destinations listed above, we ship on a DAP (Delivery At Place) basis, meaning that all relevant import taxes and duties will be excluded from your order. Czech & Speake is not responsible for any import duties payable. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
For more information, please contact us at customer.service@czechandspeake.com.