Delivery Queries
How long will my order take to arrive?
Please allow us up to 10 working days to process your order. You will receive an email once your order has been despatched. If your order is sent using DHL or FedEx you will receive an email on despatch containing tracking details for your order. If your order requires any longer lead time or alternative delivery arrangements we will contact you via the email address used when the order was placed.
Please note that the delivery service selected on checkout applies only from the time the order is processed for despatch. i.e. a 48 hour service will take up to 48 hours from the time the order is despatched – not from the time the order was placed, this is of particular importance when a lead time is indicated for a product.
If you have not received your order by the times stated please let us know as soon as possible, we will be unable to help you if more than 3 months have passed from the date of despatch.
We are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you have any queries regarding the delivery of your order, you can contact our customer services team on customer.service@czechandspeake.com.
How are bathroom products delivered?
Most bathroom products deliveries will be made by DHL (domestic) or FedEx (international), smaller items may go by Royal Mail. Orders for particularly large, bulky or fragile items palletised delivery will be required and can be provided within the United Kingdom only. Please contact us on customer.service@czechandspeake.com if your order contains such items.
What are the postage costs for web shop orders?
Our shopping cart will automatically calculate shipping costs on the basis of the content of your basket and the shipping destination. All shipping charges are given as estimates. In most cases these will be correct but given the variability of packaging requirements and additional costs for shipping to certain destinations additional payment may be required. This is particularly the case for large, fragile and bulky items – especially sanitary ware – please see detailed note below. We will always contact you before taking payment in such situations. If you do not agree to the additional charges we will happily issue a full and prompt refund.
Large and Fragile: Some of our bathrooms products are very large and often also quite fragile. In such cases it may not be possible to complete your checkout through the web shop and you will be advised to contact us to arrange an appropriate shipping method. Even in cases where this does not occur we may contact you to determine the best shipping method and agree a shipping cost.
Can I track my order?
For all orders shipped via DHL or FedEx a tracking number will be generated and sent to you at the time of despatch.
Royal Mail services ‘Signed For’ services will have a tracking number generated and emailed to you on despatch. Standard 1st and 2nd class services have no tracking.
What is the process if the delivery is outside the UK?
If your order is to be delivered outside of the UK, your order will automatically exclude UK VAT during the order process. Your order will be delivered by FedEx International, or another partner who we will specify at the time. Please note the shipping courier may contact you for further information and local taxes and import duties will be chargeable
Technical Queries
We’re happy to assist with any queries regarding your Czech & Speake product(s).
We kindly request you forward photos of the affected product along with a description of the issue to the email address below, and a member of our Technical Team will get back to you within 5 working days.
Email: technical@czechandspeake.com
Care and Cleaning
We believe caring for your product should be simple, that is why we use the best quality materials and finishing. To preserve your bath or kitchen product, we recommend following the guidelines below:
A soft damp cloth to be used at all times
pH neutral liquid soap
Never use abrasive products both cleaners and brushes/scouring pads
When trying a new cleaning product spot-test it on an inconspicuous area first
Please note however, that a unique patina will develop depending on the climate, exposure and the cleaning conditions, but the above steps will help your product age elegantly.
Ceramic Products:
Similarly, to our metal fixtures we advise non-abrasive cleaning materials such as scouring pads, steel wool.
Additionally, the use of bleach or acidic agents are not recommended